Festival wellness offers a no questions asked 30-day, money back guarantee. If at any point within the first 30 days you decide our products were not helpful you are protected by our money-back guarantee. Just send us back the product and we’ll refund your full order amount. If you are unhappy and would like a refund, here’s exactly what to do:
Contact the Festival Wellness team by email at firstname.lastname@example.org. We will gladly provide you with our return address and a return confirmation number.
Return your purchased product and the confirmation number you have been assigned.
It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the bottle within 45 days from the original date of purchase for the refund to be valid.
We will refund your entire order, excluding shipping costs, as long as all products purchased are returned.
Once your return is received, we will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. However if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping your return item we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.